Great benefits and supportive, inclusive environment but limited growth opportunities - Customer Service Representative Medibank Employee Review

4.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

- Highly subsidised health insurance - Numerous structured and comprehensive skilling modules and pathways - Frequent incentive opportunities -Highly diversified employee pool -Management consistently changing the way we work based on employee feedback. -Inclusivity and communities for everyone regardless of age, race, sexuality or disability. Neurodiversity is acknowledged and recognised

Cons

-Limited opportunity to grow or expand beyond your hired role. - Environment can sometimes feel more “KPI” than people driven. -Repetition in position with little opportunity to seek expansion due to WFM scheduling. -Have to report everything you do if you’re not “ready”, including emails, follow ups, reading documents and callbacks

Explore other reviews about Medibank

5.0
Feb 5, 2023
Recommend
CEO approval
Business outlook

Pros

Good people. Helpful people and environment.

Cons

None to write of. Nice people..

4.0
Sep 7, 2017
Anonymous contractor
Recommend
CEO approval
Business outlook

Pros

*Office in Melbourne is amazing. *Company is willing to spend money on new projects/initiatives *Positive culture *Good remuneration and benefits

Cons

*Still in transition from a government owned company *Hesitant to pull the trigger on activities without having several people within the hierarchy review (9+ individuals involved in order to send members a letter) *A lot of long term employees who are doing just enough to get by each day

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