Differs based on the client - Customer Care Agent Mediatel Employee Review

3.0
Mar 2, 2026
Recommend
CEO approval
Business outlook

Pros

Pay is always on time. If you are eligible for any bonuses, they will be provided on time too. Team Leaders are helpful, as far as they are allowed to help.

Cons

Nothing really works, same issues persist, nobody is really looking to fix anything. Nobody is looking to stay on board for a long time, making the overall quality of services provided hardly average at times.

Explore other reviews about Mediatel

4.0
Apr 21, 2026
Recommend
CEO approval
Business outlook

Pros

Good People Pay on time

Cons

Bad organization resulting in arguments

2.0
Oct 19, 2025
Recommend
CEO approval
Business outlook

Pros

- Whatever minimum salary you'll be getting will help you survive - Colleagues and a few managers can be friendly, but in business it's all for optics

Cons

- Preferential treatment is based on looks, political beliefs, etc., rather than results - Subjective personal evaluations are often based on results that don’t directly correlate with your ability to handle your day-to-day job - The workplace is chronically understaffed (I wonder why?), meaning that sometimes you may not even get the bathroom breaks your bladder needs, and you’ll be lucky if you manage to have lunch or dinner - There’s a policy of “bring your own friend to work here,” which only adds more digits to the nepotism counter - They may offer remote work if you suffer a physical injury (car accident, etc.), but deep down they’ll treat you like you’re making a dent in the corporate culture, where sitting in a chair staring at a monitor somehow correlates with alignment to their values - There are days where the corporate chat will spam you even after your shift is over, demanding your after-hours availability

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