Pros
Compared to most companies in this small town, the managers were flexible in terms of WFH arrangement and typically agencies are great for expanding your skillset. There's some improvement in terms of processes as well compared to when I just entered. The managers and colleagues of the same department who I've worked with closely were quite open in terms of communication and letting you know areas of improvement, etc. Oftentimes, they were willing to step in and help out if they knew you were struggling.
Cons
1) Environment-wise - the office supplies provided and amenities are okay. However, as time went by the office space felt a little crowded since more people joined. Cleanliness can be questionable as well when some don't follow office rules. Colleagues should learn to respect each other's spaces (sometimes you'll find crumbs or rubbish on your table that isn't yours to begin with). 2) Culture-wise - some can get quite cliquey and throw attitude if things don't go their way (eg: If they get called out for certain things). Which often leaves a few others uncomfortable. More professionalism should be shown through any conflict and relevant parties should speak properly instead of sneering or creating office drama. If work-related, communication among certain teams should also be improved to lessen shortcomings. Some should also improve in terms of taking accountability and not always throwing people under the bus. This is a HUGE issue that I noticed. 3) Work-wise - still a LONG way to go in terms of improving the processes and training. I believe more training should be invested in the MY team. When I entered, there wasn't any proper training and processes, so I had to learn everything from scratch. Luckily, my teammates were big on supporting each other. For the job scope that I did, there should be more improvements in terms of setting proper expectations and boundaries with the clients to avoid some taking advantage of situations. Managers are okay in terms of helping out with communications and mediating difficult clients, but the issue stems from overpromising clients in the first place by Sales. Then you have parties who "ok can" everything, but if anything goes wrong, you get the blame. The easiest way to say it is if they can squeeze you dry, they will! 4) Salary and Benefits - Salary offers could be improved especially if you are offering people with at least a few years of experience. Also taking into consideration the rising cost of living and inflation despite the conversion rate. Benefits-wise, the bare minimum and capped amount cannot cover at least 50% of the visit cost. Finally, "The Boss" - Would appreciate more consideration and appreciation to be shown towards employees and their hard work. A boss shouldn't compare their level of expertise with their subordinates with only a few years of experience. Every individual works at different speeds and levels. The boss should improve how he communicates with staff as well. Your tone and choice of words can make or break how people perceive you. Sometimes, professionalism can also be thrown out of the window. There were a few times when the boss didn't take accountability for their actions and threw people under the bus even though it wasn't the other person's fault. You can be blamed for doing something (according to his instructions) if the client is unhappy with it. Micro-manages like crazy and tend to disregard/disrespect your time (eg: request you to generate a report ASAP - that he has access to and can do so by himself which takes less than 5 mins - while you're stuck in a meeting or prioritising other work). Will squeeze you dry for the sake of appeasing clients' ridiculous requests if possible. Likes to also use terms like "code of conduct" loosely for small mistakes without hearing the other party's reasoning.