Pros
- Most coworkers were great & hardworking. - Great benefits.
Cons
- Incompetent/unprofessional management (my manager often did not reply to questions leaving me on read. Another teams' manager had a habit of asking me if I starved myself due to a weight loss, another one would chain smoke during video call meetings). - Pay was not great, also they stress to you that it's illegal to discuss pay with colleagues, which btw it's NOT illegal (not just Blue Cross, most jobs do this but know your rights). - You will get extra responsibilities dumped on you (with no financial compensation) due to the company refusing to hire the appropriate staff since it's cheaper that way. - You will get little to no training (I was put on phone lines for a product I had familiarity with, and with no prior insurance knowledge. When expressing concerns was just told to learn as I go, but to make sure I'm not giving out inaccurate information?). - Once a department kept messing up plan changes, so instead of training them, that departments' manager decided to put the responsibility on an in person SALES AGENT (who had a different manager that happened to be spineless), and said agent was NOT TOLD about the changes until a member went into her office with papers to make a change to their plan. So, instead of selling plans and making sales (which is money in her pocket), she would be stuck making plan changes all day, because the people hired to do the plan changes kept messing it up causing a lot of issues. Don't worry, that just means the employees who kept messing up had more time to scroll on their phones (in full sight of the members waiting for the SALES AGENT to make a plan change). - 0 communication, there will be changes made that effect you, but for some reason you're only told around 10% of the time those changes are happening. - If working in office (that is usually empty), on the days the management team actually show their faces, they will not respect that it's a work place. Often times would speak VERY loudly to each other right next to your cubicle (instead of working, then they WILL complain that they have SO much to do) to the point where the members on the other side of the phone line can hear them and comment on it. - The Sales Support role has had a revolving door of employees (I was the 4-5th person to leave that role in 3 years, I sure do wonder why). - I was fired for not adhering to company values though I had no prior written warnings & had been employed for around a year and a half at that point, but they did cover their assets because they paid me for 5 weeks after my termination date. Honestly a blessing in disguise if you ask me, thanks Medavie Blue Cross for the 5 weeks paid vacation & for doing me a favour, getting fired from a toxic workplace has done wonders for my mental health! ;) PS: HR lady was extremely rude & I was treated poorly, at first they were refusing me the right to go to my desk and collect my own belongings, until I insisted 3 times that I will be getting my own things as I am an adult. Very unprofessional and odd behaviour all around. PPS: Also yes, I did air grievances (tried professionally, was always met with a ''oh that stinks that you feel that way!'', eventually got completely fed up), nothing ever changes at Medavie (at least usually not for the good).