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      MedWatch

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      fake it till you make it per team leads - Customer Service Representative (CSR) MedWatch Employee Review

      1.0
      Sep 26, 2023
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Learned a lot about self-funded insurance policies and made some good friends

      Cons

      Micromanaged, told different things daily, Asked a question on group chat two supervisors answered two different ways, management would tell you to fake it till you make it, low pay.

      Explore other reviews about MedWatch

      5.0
      Oct 1, 2025
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great leadership, collaborative team, meaningful work, plenty of opportunities to learn and grow.

      Cons

      Work can be fast-paced and dynamic, requiring adaptability at times.

      avatar
      MedWatch Response
      5mo
      Thank you for this review. We will continue to invest in developing our employees and creating collaborative teams.
      3.0
      Sep 29, 2025
      Intake representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Excellent benefits, supportive leadership, and accessible training materials. Management offers flexibility with scheduling.

      Cons

      Attendance is crucial due to the fast-paced work environment. While the salary is not very competitive, the health insurance benefits and gifts from the CEO help offset this shortcoming, especially if pay isn’t your top priority.

      avatar
      MedWatch Response
      9mo
      Thank you for sharing your experience with us. We appreciate your feedback.
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