Pros
If you had asked me about the pros back in 2022 I would have had a list full, but that is no longer the case.
Cons
Their technology is outdated which is preventing the quality the clients are looking for or honestly being promised. There is no transparency especially with the clients. They do not own up to their mistakes or with a game plan to fix it to their clients. The deliver of the news is after the issue which could take up to a year. Favoritism is the game for any promotion or being comfortable regular employee. Example you can harass or bully previous or current employees, but then get promoted to manager. Or ask employees to stay cause they are such great workers, but bullying others including management. Don't even consider being a pregnant woman there either. Minimal maternity leave and they will breach your FMLA rights. They also manipulate the data instead of it being true to origin.