Pros
You can make decent money coming out of college in the call center. Generally, the people are the best part of the company. Was able to move around the company and obtained valuable skills/experience.
Cons
Upper management has no idea what is going on in the company and will often set unrealistic goals. This also applies to some middle management. While individuals seem to care about the work they do, this company will suck the soul out of anyone who wants to help people, being callous to plight of injured workers will help you in the call center. The development side of IT was overworked and overwhelmed with projects the entire time I worked there. Management gave us 6 months to merge an entire company into our existing workflows. After 4 months of planning, we had to rush to get everything done in a very short amount of time.