Pros
Great pay that increases yearly based on merit and end of the year bonuses. Mostly remote work, but everyone has 3 mandatory in-office days per month based on their team calendar. Benefits are better than most companies - tuition reimbursement for you and your kids, lengthy maternity leave and paternity leave, help with adoption. Mostly the same work on a daily basis, just different customers.
Cons
Your chance of moving up or getting a promotion is pretty slim because they outsource management right out of grad school. Because of this you end up with a supervisor who doesn't really know what your day-to-day is like or how to answer questions when they arise. Escalation is sometimes lengthy because of this. Employees get switched between departments for random reasons with little heads up. After switching, these same employees are asked to work half of their day doing their previous departments work instead of prioritizing exceeding in their new department. Not hitting your numbers is typically 50% on the company because they kind of throw you to the wolves and expect perfection, but don't set you up properly for success.