Smoke and mirrors- don’t fall for it - Customer Solutions McMaster-Carr Employee Review

1.0
Aug 15, 2023
Recommend
CEO approval
Business outlook

Pros

Pay is ok. Benefits sounds great but are a trick like most things here. Health benefits are free to employees and family but it’s not great coverage, hard to find anyone in network and prescription plan is terrible. I’d rather pay for a decent health insurance. Bonus is great but you have to stay long enough to get it and honestly it’s not worth selling your soul.

Cons

In the beginning they make you believe you are so lucky to be there and that McMaster is the best company around. You are tied to a desk ALL day long! You arent given a laptop so you can’t even move to a different location. they only give you 15 mins a day to not be working. This is extremely unreasonable that you expect people to not need to stand up walk around and take their eyes off a computer all day long. This job is extremely mind numbing and depressing. You are not allowed to make mistakes but also told to figure out what a customer wants because 90% or the time they don’t give any information on orders. You also aren’t allowed to reach out to customers, so unless you are a mind reader have fun figuring out a solution to this. Also be aware that “90% remote” is also restrictive because you can only work from 6 states (IL,GA,TX, CA, NJ,OH). It’s not really a remote position if you put restrictions on where I can work.

Explore other reviews about McMaster-Carr

4.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

- Pay/benefits are incredibly generous - People are generally easy/nice to work with - Note that the Systems department seems to be fairly isolated from the negative issues discussed in other reviews (e.g. tension between warehouse workers and management) - I haven't experienced any of those issues within the systems department. In my opinion, Systems is a great place to work and develop as an engineer. - Hybrid work style (3 days in office). Personally, I like hybrid more than both fully in-office and fully remote styles. - Great cafeteria with good food and cheap prices. - Good work/life balance (outside of being on call, I can leave work at work).

Cons

- Work is not super interesting to me. I come from a highly technical, but very different (not ecommerce/industrial supplies), background where I was doing work I was much more interested in. No doubt there are folks in Systems who love the domain though. - While I'm not on call a ton (1-2 weeks every few months), I really hate being on call. I like to leave work at work. Note that joining at least one reliability team is expected within your first year or so.

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