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Maxwell Health

Acquired by Sun Life

Is this your company?

I was asked to write a review... I will write an honest one - Customer Success Maxwell Health Employee Review

2.0
Sep 15, 2017
Recommend
CEO approval
Business outlook

Pros

Maxwell has some awesome employees (most of them are not in management). Benefits are paid in full, even for family coverage (if you are in Boston and take the HMO plan). Pay is on the above average side (but you will work you for it). My coworkers are all in their early 20's and have good relationships and fun outside of work. If you are looking to work at Maxwell, keep checking the website.. they will be hiring soon because people are looking to get out.

Cons

Work/Life balance is challenging. Just because my manager wants to work 24/7 doesn't mean that all of her employees want to. Emails are sent at all hours of the day and night by management. In a "reply all" atmosphere to show everyone what time you are working, that does nothing but add to stress levels and satisfaction. The SVP over my department is more focused on how she can prove her value than she is truly caring about her people. She cares about a few of her direct reports that do special things for her. The product is severely lacking. Promises were made in 2016 for enhancements. Only 1 of those rolled out, and it was buggy. I have to frequently tell my clients that what they want to implement is not supported. It puts our team (and account management) in a terrible position. We recently laid off 15-20 employees, and there were 20-25 employees that left in the previous 3-4 months that were not replaced. As other review have mentioned, the entire company was told a month earlier that we were safe financially. The CEO is very engaged with anyone who will be his puppet. I believe down he cares about people, just not the extent that he says he does. He cares about his bottom line. Management loves to preach about how transparent they are. Transparency is not lying to your employees... For this to be a tech company, its amazing that we cannot seem to get our own technology (like video conferencing) to work correctly. Meetings are constantly started late because no matter which software we use, we do not know how to use it. Speaking of meetings, they never start timely.

avatar
Maxwell Health Response
8y
We appreciate your feedback, and are sorry to hear your experience at Maxwell Health has not been positive as of late. As you can imagine, this is very concerning to hear. I would really like to discuss this with you in more detail -- please let me know how we can connect live. Kathy Breslin VP, HR

Explore other reviews about Maxwell Health

5.0
Jun 16, 2021
Recommend
CEO approval
Business outlook

Pros

The Team work was awesome, everyone looked out for each other if help was needed.

Cons

Couldn't think of cons really

5.0
Dec 29, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I've worked at a lot of places over the years so I've developed a strong sense of "red flags" over my time. Before I accepted a position at Maxwell I wanted to meet the founders because I've learnt the hard way that the culture of a company generally starts from the top down. Luckily for me the founders at Maxwell are both incredible and honestly, truly, want to build an amazing company that makes benefits better in America. They are both incredibly passionate about Maxwell, and the mission, and they live up to their own values constantly. If you're reading this you probably already know how rare that is, and how often values disappear when money is on the table. This is not the case at Maxwell and it makes me proud to be here. The other big pro (and when it comes down to it what else really matters) are the people at Maxwell. Incredibly smart, hard working, and just downright nice people surround me every day I'm at work and it's a constant pleasure to work with them. Everyone is genuinely committed to doing whatever it takes for our customers and I've witnessed people really going out on a limb to help in any way they can. Oh, and a minor point but we're starting to build up a really strong remote work culture which I personally think is incredibly important.

Cons

I honestly don't have a huge amount to write about here. Our problems are similar to any company of this age and size, some tech debt to fight, struggles to get conference rooms because we've grown so fast, and touchy wifi! Nothing major to complain about.

16
avatar
Maxwell Health Response
9y
Thank you for providing your perspective and insights. I echo all your feedback Maxwell Health is a company that is passionate driven and focused on building great technology with an amazing team. Kathy Breslin VP People
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