They don’t need anyone if they sabotage you - CRS Agent Maximus Employee Review

Poor compensation for the workload. Managers and supervisors lie about everything all the time, that’s why many don’t make it. Them and other departments throw everything to CSR so they do everyone’s job since they’re entry level, and create false situations when someone knows and does the job cause want and need them to fail. They listen all conversations live, not for training (there’s a quality department for that) I don’t recommend anyone who calls provide important and personal information cause managers and supervisors spend the whole day listening without consumers authorization instead of solving essential issues that are part of their jobs, there’s no reason for that unless they get something from that information on expense of consumers privacy. They also lie and misguide employees about the processes so they get rid of them and play stupid when caught, the state apparently don’t care even when there are obvious violations against employees and consumers. The cherry on top is they promote like it’s a friends club, so it won’t get better anytime soon.