Pros
-Worked from home. -Flexible Work Schedule.
Cons
-Difficult at times reading testimonies of sexual assault, suicide attempts, losses of fellow soldiers during service, loss of limbs during combat. -Unrealistic quotas. Example: Would routinely need to work 60 hours a week to meet quota. However, I was told upon hiring that 40 hour work works would be standard, and that overtime would be available to get a jump on monthly quotas. Not true. -Management constantly changing work systems week to week, delaying production during said adjustment period, without providing concessions on quota reductions. - Co-workers competed for easiest cases from providers. This created a culture where limited, beneficial advice was shared between co-workers to meet production quotas. - Doctors, nurse practitioners, and physician assistants, like anyone else, can be incredibly rude, arrogant, unhelpful, and disrespectful. Being screamed at over the phone when trying to help a provider is not out of the ordinary. - Worked for the company for a year and a half and had 1 team meeting. The only face I saw while working for this company were the trainers, and my manager during my onboarding interview. No community. - Unrealistic standards of correctness for these documents that were normally 20+ pages long. The allowance was 3/100 documents could have any sort of issue, big or small. When each document could have potentially hundreds of prompts, it became very difficult to balance speed of processing and reviewing, versus correctness of the documents reviewed. - Advice on meeting quotas from coordinators and managers was unhelpful. Normally they would reiterate things that I was already doing, which was not working. - At times, there would be hundreds of QAs attempting to claim a single document to work on due to low production by providers. Quotas were not reduced when there was nothing to work on. - There would be a new training class every month, which trainers would restrict cases for. Totally understandable. However, after training ends for these QAs, they flood in when there aren't enough cases to go around, and everyone suffers. At times, this felt intentional to remove older QAs that wouldn't be able to meet quota due to low case volume, so the company can continue to pay cheaper workers. Everyone starts at the same base pay rate.