Pros
Good store manager, good RTM. They seem to care about the customer, employees and the company.
Cons
Where to start. A tire shop that isn't allowed to have a road force balancer? That's like a doctor with no stethoscope. The ui for the customer/tire management is all over the place. Not to mention how unbelievably ridiculously slow they are. There is no internet access allowed to look up things outside of Mavis approved favorites. That markup on some parts is not just through the roof but somewhere in orbit. Its impossible to find decent help because the pay scale is terrible for mechanics. I have 15yrs exp at ford and I could be there making $62 an hour. But at my age it's getting hard to turn wrenches. One last thing I understand there are metrics to meet and has to be. But let's be realistic. You have a metric for power steering flushes. You want me to meet or exceed prior numbers. Yet less and less cars have power steering fluid. So trying to hit all my numbers to make bonus is just not going to happen. It's just not. I can tell you if I didn't like the people and what I do the pay would not be enough to stay based on that. The web appointment system is a joke. 70percent of the time the appointments say nothing relevant to the problem, the people booking for the customers often book times at midnight. I don't know which Mavis is open at midnight but store is not one of them. Often people are quoted "out the door" prices but are not told the price is subject to change because some cars have tpms, some don't. Yet every isc sale is lucky to have regular valve stems on the ro, much less ones that require TPMS kits. Its a bit depressing trying so hard to make things run fast and smooth yet there are so many things that are out of a stores control to fix. Its too bad this survey will fall on deaf ears. I'm old enough to know the chances of fixing some of these things is nill because there is a bean counter somewhere saying it will cost too much. Oh, and the motion sensing lights are a joke as well. I spent half the time waving my arms in the air trying to get them to work.