Good entry level job into customer service work - Tech Support Representative Matrack Employee Review

3.0
Aug 19, 2020
Recommend
CEO approval
Business outlook

Pros

Convenient to work from home , very flexible with last minute schedule changes. Training is thorough.

Cons

Having trouble keeping up with their growth , the factors of the work change month to month and its expected that you keep up on the changes on your own time outside of work hours , turnover rate for tech support is high, you can remain a contract worker for years without benefits

Explore other reviews about Matrack

5.0
Feb 18, 2023
Recommend
CEO approval
Business outlook

Pros

Complete work from home. Flexible hours. Great compensation and benefits. Ideas are welcomed and nurtured.

Cons

None at all. Everything is fine.

3.0
Jan 17, 2026
Recommend
CEO approval
Business outlook

Pros

Remote work.. work from home

Cons

Toxic work culture. Bad work hours

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