Is there Decency here? - TPM Mastercard Employee Review

2.0
Sep 28, 2020
Recommend
CEO approval
Business outlook

Pros

Great campus, initiatives, programs, work flexibility etc.

Cons

They have this beautiful facade mentioned in the PROS, to cover up the ugliness that happens inside. On my first day I was left in the lobby for several hours after my orientation.......I felt so unwanted the very first day. Why did they even hire me? As I waited i felt worthless, unwanted and regretted why I left my previous job to come to this unwelcoming place. Eventually i got up and told security of my situation and then they pinged my manager who was not in the office yet. It was the worst kind of handling and communication I experienced. I wondered how they handle big things when they cannot handle a simple task of welcoming / onboarding a new hire. Well, that was only the beginning of my misery. I have seen teams in India working at 2 am and 3 am. A project may be critical, still doesn't mean someone has to work or collaborate with peers in a different time zone at those ungodly hours on a regular basis. I was just appalled at the work life balance. Who on earth works during those hours on a regular basis? Who would sign up for that? This is one place I have heard the word decency or decency quotient at least once a day. Sad irony is, basic decency is lacking here, hence so much hype around decency. It's fashionable to talk about decency in the industry, nobody really knows or cares what's going on at the grass roots level. Shame on you Mastercard!! Some people managers are plain mean.....I don't know how they become people managers in Mastercard. Some of them don't even have basic ethics, for example- they don't even know how to respond to a conflicting meeting invite. Any decent person will politely decline or propose another convenient time. Instead the boss chose to reply in a mean/ humiliating/ threatening tone. Missouri is a show me state where one of it's office is located. Show me the Decency!!!!

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Cons

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4.0
May 27, 2026
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Pros

Mastercard does a great job fostering an inclusive and supportive environment. There are genuinely good people throughout the organization, and leadership often invests in employee engagement through events, recognition, and culture-building initiatives. I enjoyed many of the relationships I built while working there, and there are teams that truly care about collaboration and supporting one another.

Cons

Compensation at the director level did not feel competitive compared to the level of responsibility expected. Career advancement can also be extremely challenging due to how top-heavy the organization is with senior leadership roles. There are a large number of Senior Vice Presidents, sometimes without clear scope or experience aligned to the title, which creates limited room for high-performing employees to grow. At times, it felt like senior leaders were being hired primarily to manage or communicate with other senior leaders, rather than drive meaningful operational impact. In product and go-to-market roles especially, priorities are often heavily driven by funding decisions. It can be frustrating when projects suddenly shift in importance or remain underfunded for long periods of time while awaiting senior leadership review. This sometimes leaves highly talented employees in limbo, unable to move initiatives forward despite strong momentum or market opportunity. The organization can also be very comfortable with the status quo, which creates a slower pace that many employees seem accustomed to. For people who are highly motivated and eager to drive change, it can feel difficult to navigate the number of roadblocks and layers of approval required to move initiatives forward.

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