Former Store Manager - Anonymous employee Marshalls Employee Review

2.0
Jun 5, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This was a great company with good leadership, solid training, and a solid grasp on the reality of retail in this modern climate. Good pay Descent W/L balance Good benefits Good Communication Good Training

Cons

As I stated "was" a great company. Over the last 2 years they have become more focused on metric management than on people. There is an obsession with an operational audit which has proven year over year not to impact shrink nor add to overall profitability. Field leadership and above have become increasingly blind to store concerns. The organization that once focused on developing the team, cultivating relationships, and commitment to the company's culture now seems more focused on managing to the number, processes that do not drive profit or customer loyalty, and micro management of the teams.

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Pros

Great place to work Love the people

Cons

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3.0
May 22, 2026
Recommend
CEO approval
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Pros

The work is the same every day (at least for janitors), and you don't have many surprises. In my experience, there is a lot of leeway for who does what as long as it gets done. I don't personally mind helping out in all departments after I am done cleaning. Current store manager (not asms) is very nice and understanding.

Cons

The management (Assistant managers in my experience) is at each other's throats to be the best out there and suck up to the district manager. The pressure to coerce customers into buying into the TJX card is a bit much. It all trickles down to the front end, which then causes everyone to be unhappy. Compensation is low and raises are based on company loyalty first, then your efficiency.

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