Pros
• Work is stress-free and it's easy to maintain a life outside of work • An *actually* diverse workplace • Casual dress • Office is in Round Rock (basically) which runs against traffic both ways (if you're coming from central Austin) • Solid way to gain professional experience for a year or two if you've never had an office-level job • Vacation time of 2 weeks, 80 hours sick time, and 401k contributions • Nice office with a gym downstairs
Cons
• Once you're used to it, the work is boring and intellectually mind numbing. • The new head of office is laughably bad. He gets managers names wrong, has little idea how the office functions (and shows no interest in learning), and is trying to restructure the center to be more like a call center so employees interact with their direct managers very little and teams are basically formalities. The only time he's made his presence known is the complain about the office's performance metrics via email while he works from home or to make passive aggressive comments to individuals on the floor. Because of this, workplace culture has plummeted (only 12 people went to the company picnic, for example), and morale is at an all time low. Whether this is an intentional or unintentional strategy to manage people out, it seems to be working. • This company does very little to reward people who take on more responsibility or do more than the minimum. It takes way. too. long. to get any meaningful bump in pay and at this time (July 2018), team leads and senior level employees who take on most of the work make only slightly more money than entry level employees. I have seen people get screwed over for taking on more responsibilities than be rewarded for it. If your goal is to make a paycheck and go home, do not contribute more than you have to. • The sick time is generous, but the "absence" system is broken. Without getting into the details, it's only beneficial to call out multiple days in a row, even if you're only sick for one and only need one sick day to recover. I've never been in a workplace that had so many "sick" people disappear for long periods of time which is a major problem. • Once they're out of training, it takes SO. LONG. to fire people for performance issues. This is obnoxious for others who have to pick up the slack of a toxic or wholly incompetent individual, and it undermines the authority of everyone on all levels.