Average pay at best. Fine work/life balance - Customer Success Manager Marco Employee Review

2.0
Dec 23, 2025
Recommend
CEO approval
Business outlook

Pros

Depending on position and sales numbers, managers will trust you to work. If you prove you can work from home effectively, nobody will have an issue (outside of sales reps). Lower level managers do not micro manage for the most part. The work/life balance is pretty understanding. Expectations are to work 8-5, but nobody will bat an eye if you need to leave early or go run an errand. If you hit your numbers, they will trust you to work.

Cons

Unless you are a high performing sales rep or get hired from outside of Marco, do not expect to be paid overly well. Lots of broken promises and backstabbing when convenient for upper management to save a buck on comp plans. Private equity owned, so all upper management cares about is making the company look as profitable on paper as humanly possible. Sales reps took the brunt of it in 2025. Very little upward mobility. They would rather hire someone from the outside and pay 50% more than promote someone within and give them a 15-20% raise. Unless you have a comp plan that includes uncapped commissions, they don't care that you hit all of your numbers. You won't make much more than the year before.

Explore other reviews about Marco

5.0
Mar 2, 2026
Recommend
CEO approval
Business outlook

Pros

Great managers. Decent pay and benefits. Great support.

Cons

Nothing really so far. Only been there 6 months.

2.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home, some training and certification paid, still good people within the company although they are typically overshadowed by leadership

Cons

Low pay, poor benefits/insurance, poor leadership, no path to internal growth, almost no proactive planning - everything seems reactive and on the fly, frequent layoffs to keep outsider/investor perspective attractive when quarterly numbers are not good, Lots of turnover (either by employee choice or not). Very few Sr. level engineering talent left due to all the previously mentioned cons.

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