Marketing team not organized, no experience - Digital Marketing Manager Marchex Employee Review

1.0
Nov 15, 2024
Recommend
CEO approval
Business outlook

Pros

The CEO was funny at times.

Cons

The marketing team is not knowledgeable about marketing or marketing technology. Demand generation is broken, no real understanding of demand generation. Lots of list purchasing and webinar promotions. Events personnel is positioned as marketing expert. No real project coordination. Poor website management. Marketing exists as a sales tech support team, troubleshooting multiple technology issues - no real marketing. 2 to 3-month turnaround for most marketing technology troubleshooting. No real marketing direction. High turnover. Not a very inclusive work environment. Siloed work. Team is slow to respond and more than likely building ideas from your ideas without including you. Excessive surveillancing; multiple people CCed on your emails so they know who you are working with and when. Hysteria.

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Marchex Response
1y
Thank you for sharing your feedback. We’re sorry to hear about your experience and take these comments seriously as we strive to improve. Our marketing team works diligently to adapt to the evolving demands of the industry, and we are continually refining our strategies, processes, and technologies to better support our goals. Fostering an inclusive and collaborative work environment is a priority, and we regret if there were instances where you felt excluded. Transparency and communication are intended to enhance team alignment, not to create discomfort. We appreciate your contributions during your time with us and wish you the best in your future endeavors.

Explore other reviews about Marchex

5.0
Jan 30, 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance is great

Cons

No cons to report about this company

1.0
Sep 25, 2025
Recommend
CEO approval
Business outlook

Pros

The people are nice enough.

Cons

Crap solution that is difficult to sell. CallRail and Invoca have features, integrations, and partners that Marchex lacks. They invest in exhibiting at conferences to acquire clients.

1
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Marchex Response
8mo
We take all reviews seriously and want to note that the information shared about location and tenure on the above review does not appear accurate based on our records. While this raises questions about the legitimacy of the post, we would still like to address the feedback provided. At Marchex, we are continuously enhancing our solutions and expanding partnerships to better serve our clients. We recognize that competition in the market is strong, and our approach may differ from others, but we remain focused on delivering long-term value and equipping our employees with the resources they need to succeed.
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