Worst leadership I’ve ever witnessed - Referral Coordinator Marathon Health Employee Review

We’re lacking competent leadership. One of our leaders is vacant, secretive and out of touch. She says she’s always in a meeting. The other leader they call a team lead acts like a rival, instead of a leader with her defensive attitude and inability to accept her short comings and mistakes. She is retaliatory in her behavior in assigning daily work. She’s sneaky and manipulative by assigning her work to other team members without reason or discussion. The majority of the team have secret daily/weekly discussions about her to help each other through it but we’re afraid of management and HR doesn’t care. The team lead off loads (her job) complex insurance verification processes to new hires who often time come back and provide the team with incorrect information. Our leadership is utterly out of touch.