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      Map Communications

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      Map Communications reviews

      Dishonest, disorganized, and dated - Anonymous employee Map Communications Employee Review

      1.0
      Nov 2, 2023
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      None - I saw nothing positive about working at MAP after they bought the company I worked at, and then proceeded to dismantle it within 6-8 months.

      Cons

      When MAP bought the company I worked at, they made it seem like they were buying us for who we were. While I expected changes, the sheer volume and scope of what they began to do was terrible. Not to mention that they place no value on communication or change management, so the way changes were implemented was highly disorganized and left employees reeling. They laid off 10% of the corporate staff, they exited four senior leaders with no notice or transition period, they made significant changes to PTO and benefits that will put the most vulnerable employees at risk (ahem, no short- or long-term disability?!). MAP's leadership style harkens back to an earlier day and age where employees should just shut up and be grateful to have a job, and the big bosses control everything with little to no regard for the people who do the actual work. They treat employees as expendable and care only about making money, not being a progressive and desirable employer. And their Employee Stock Ownership Program is a joke, but one they think makes up for all the other ways they are an awful employer,

      avatar
      Map Communications Response
      2y
      We can appreciate how difficult change can be, and especially when the types of changes are foundational and yet still necessary when bringing two organizations together. While this can feel disruptive, the changes that have been made were critical to support Ruby and the path forward. This involved aligning not only benefits and amending compensation to no detriment to the staff, but more foundationally aligning the systems and software for a modern and secure future for growth. Our EDI programs at Ruby continue to be alive and well, and we know that while folks who may have left the organization will not have been able to appreciate the full value of the ESOP, it certainly does impact our culture and our staff to a very high degree, including supporting each other in all of the efforts we do to strengthen the company – as we are all owners. Our Rubies will continue to the business grow and flourish as we continue our path forward to provide our customers with the best services possible and implementation of new products soon.

      Explore other reviews about Map Communications

      5.0
      Feb 16, 2026
      Virtual receptionist
      Recommend
      CEO approval
      Business outlook

      Pros

      Call center environment but it is Remote work. You can pick how many hours a week you would like to work and often have options to pick up extra hours.

      Cons

      Work is 6 days a week and there is a point system for attendance and call metrics

      avatar
      Map Communications Response
      3mo
      Thank you so much for your five-star review and for sharing your experience with us! We’re glad to hear that the flexibility in scheduling and opportunity to pick up additional hours has been a positive part of your role. While our part-time positions do follow a 6 day availability structure, we truly value the balance and choice our team members have in shaping their schedules. We are grateful to have you as part of the team. If there is ever anything you’d like to discuss or need support with , we always encourage connecting with your leader, we are here to help.
      1.0
      May 9, 2026
      Virtual receptionist
      Recommend
      CEO approval
      Business outlook

      Pros

      Good Pay - IF you have perfect attendance. I'm sorry but there are no other pros.

      Cons

      In my 40+ years of working, this is the MOST micromanaged company I have ever worked for. Cameras watching your every move (there's even a camera in the breakroom watching you), attendance policy leaves ZERO room for error. I quit eating my lunch early to make sure I clock in on time to NOT LOSE my attendance bonus. Calls come in back to back to back leaving you little to no time to decompress if you get a rude caller or emotionally difficult situation; yes you can pause the calls but that goes against your metrics and can get you written up. This company has a HIGH turnover rate, mainly due to the micromanaging and being treated like a robot. I witnessed a LOT of great worker give up and quit because of the constant monitoring by supervisors and management. Once person was given a "final warning" because his/her cellphone was caught on camera AFTER HOURS in a closed call center. One can understand the no cell phone on the floor policy but this is after hours when it's really none of their damned business; especially when this particular location was closed for the night and no sensitive information was visible ANYWHERE. Another employee was written up for simply taking food from the call center when they were told they could (this was from an employee event that occurred earlier and that employee wasn't there during the time and was told they could take something home) and it was seen on camera by corporate monitoring the video. Part-time employees cannot accrue vacation time making difficult to take time off and do anything. This is especially difficult for those also working a fulltime job (like myself) who travel for vacations. I could think of quite a few more things but IMHO, this company doesn't care and would not be receptive to changes that might make things better for employees.

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