Pros
The company is growing so there is without a doubt job security. Workload can be light at times for better or for worse. A lot of the issues you deal with are persistent issues that can be dealt with through automation so you can sit around with your thumb up your butt and still look like you're working. The benefits package offered is actually really good, it almost makes up for the poor salary. No profit sharing though.] They do yearly raises for all employees. They didn't cheap out on the company issued laptop as a lot of companies are like to do. Having exposure to some of the technologies and data tools is a huge resume booster, despite the fact that you rarely interact with them. The building the office is in is pretty nice I guess, and I think you get a free gym membership if you're into that kind of thing.
Cons
In no particular order: As of writing this, the support department is just over a year old and is an absolute mess of organization. The ticketing system is developed in house and absolutely awful, and for every action you take on a ticket, you will be expected to write the equivalent of a dissertation in notes, and update multiple excel worksheets for some reason. No career trajectory. Unless your interested in sales or a position or implementation there is nowhere to go in support. You're paid the salary of a tier 1 agent, but are expected to have the technical knowledge and skills of a tier 3 agent or even higher in some cases. As far as pay goes, there is a discrepancy in salaries of the support team for employees with the same job title and same start date, upwards for 12k. If you do decide to join the support team, be sure you negotiate the highest salary you can. As of writing i can confirm the salary range is at least 52k-64k a year between support engineers, but I wouldn't be surprised if the range is even greater than that. There is very little training involved, after a few short sessions you are essentially thrown into the deep end. Although other teammates will happily sing their praises about how they are always "happy to help", the fact is you will get some vague guidance at best and be forced to fend for yourself. Even in the rare case you manage to get someones eye on something, half the time they don't know whats going on either. Most clients have some form of customization to their individual builds, and you are expected to be able to troubleshoot complex issues with little to know guidance and documentation. The software you work with (SCEXPERT) is an absolute monolith of old and poorly maintained Microsoft code using outdated technologies. Years of spaghetti and code smell will be the bane of your existence trying to debug some of the issues clients have. Some issues are years old and still cause problems daily for clients that require you to manually update tables so the customer can proceed with their workflow. Support staff are required to take shifts on call, in which you must be available for high priority cases via phone for 24 hours at a time (And in some cases they will absolutely double up on call-shifts to 2 days). During these you are tethered to your desk and are paid a pittance of 5 dollars an hour regardless if you spend 10 minutes working on cases, or 10 hours. You will lose entire days off to on-call BS. While the you are told you have an hour to respond to issues, and all the clients SLA's support this, the fact is every client has the co-founder of the company on speed dial. If you don't answer that call the moment it comes in, they will have him on the phone immediately and you'll be getting chewed out for not be available. God forbid your phone ring while you're in the shower or something. You will also be expected to give upwards of 3 months of availability at a time to schedule on call shifts, so better hope nothing comes up later down the road. The current leader of the support team has serious boundary issues. You are issued a company phone, email, and Microsoft teams account, yet they still find it appropriate to bother you during off time through your personal phone and any odd hour. There have also been cases where will create group texts with team members without your consent.