Pros
Overall, there is a relaxed and fun attitude. The company hosts great summer and Christmas parties. There is a really good mix of people and generally, they're all great. My experience of the management was positive 90% of the time. The work load varied depending on experience, as you would expect, and upon who your clients were and book release schedules, event schedules etc. There was great benefits, especially for mothers returning to work from having a baby, although i'm not sure if that is still the case. Great working hours (9-5 with an hour for lunch), free bus to take you to and from town, 25 days holiday rising with service and paid sickness leave.
Cons
As with any office politics could get in the way - in hindsight, my manager at the time wasn't as bad as I thought, a little dramatic but supportive, patient and understanding. There wasn't much room for progression with in teams as staff retention is really good - but I believe this is something that has improved, creating new roles, and through promotions. The pay wasn't good enough for the department that I was in, as there was pressure to deliver - could potentially have looked at targets and bonuses (no bonus structure at all).