There’s a small but rather loud minority who should look elsewhere for a role that better matches their expectations. They waste their own time, the time of leaders, and the time of senior management going on and on about the same things. They say:
- we’re not a contact centre - I say that’s precisely what we are
- we focus too much on quantity and not enough on quality, it should all be about quality - I say this is a ridiculous suggestion. How much work each of us gets to is as important as the quality, to ensure fairness of workload, consistency of behaviour and that we get to the people who need us when they call
- the vision is wrong - I say how can trying to reach everyone affected by cancer, focussing on those who need us most be wrong?
- they wanted union recognition - I say it’s brought nothing to the table. Those who don’t pay the ridiculous monthly fee to join Unite (a vile and aggressive Union) get no voice. Can’t vote. Don’t get told what those who voted decided. And are told if we want to be involved we need to pay. In fact, we were recently told that we’re not even welcome to comment on the Teams channel set up to share the limited information we do get as union reps only engage with members in this way
These negative energy vampires, the impact they have, they are the only con at Macmillan. And I hope their numbers will continue to deplete as common sense prevails.
