Pros
WFH Flexibility, excellent on-campus facilities, favorable PTO benefits.
Cons
Massive disconnect between the goals of executives and needs of analysts to manage day to day operations. Management has not once acknowledged or taken action to allow analysts to succeed. Current bonus structures have placed hard ceilings on how much an analyst will receive and place new analysts at an unfair disadvantage. Previously, there was no limit as to how much your bonus could be. Everything was based on the work completed that month. Case handling quality control is wildly inconsistent and you will often find yourself biting the bullet for someone else's errors. Team leads and assistant team leads are generally empathetic to the needs of analysts (I cannot speak for all leads, just the ones I have had) but are often limited in their ability to alleviate the situation due to company policy and/or their own workload. A full day's work will consistently be insufficient to meet company demands, but there is no monetary incentive for working extra hours.