Customer Service - Copy Center Supervisor MTS Systems Employee Review

Great people, great management, excellent benefits and great opportunities for self improvement

Shifting internal structure can make things a bit complicated

The company is owned by ITW and some things have been an improvement that came with their ownership. MTS has been a great company to work for and has had good management that was in many places promoted from within. Historically compensation was fair and at times well above average.

Sales professionals compensation has always been based on Salary being 50 percent and commission plans being 50 percent. However the new ITW compensation plan for the sales team in 2025 was implemented to minimize the amount of money that could be earned via commission during the fiscal year and designed to punish sales persons who did not make at least 100 percent of their goals by making them pay back commission paid out during the year. This is an unacceptable plan and borderline unethical. If you are seeking a sales job, my advice is look elsewhere.