Love working for MTM - Customer Care Representative (CCR) MTM Health Employee Review

5.0
Dec 8, 2023
Recommend
CEO approval
Business outlook

Pros

I have a medically complex child, and when he needed wheelchair transport after hospitalization I found MTM and utilized this service for him and when I found out they were hiring I jumped on the opportunity as I found a passion for helping others that need NEMT services. It really makes my day when I’m able to assist another family in the same predicament I was in, in needing para lift for my son and not being able to afford a wheelchair accessible van myself. I’m so grateful for NEMT and to work for them. The flexibility I have now being able to work from home has been a huge help to my family. I see a lot of opportunities to advance here aswell and see so many promoted from within. When I have a call and the member or social worker comments on how this was time calling it was absolutely wonderful it really makes my day.

Cons

The only con I would say there is, is sometimes PTO not being able to be approved and since I have a medically complex child these appointments are of the utmost importance and I can’t reschedule them as they are with specialist and it would be many months to get back in then and this is how his medical management care is upheld. But with many work places this is the case as being a caregiver for a fragile and or medically complex child finding a workplace to help support this is and keep business needs in place is hard.i hope I don’t have to bite the bullet and take attendance points if this happens for one of his appointments.

Explore other reviews about MTM Health

5.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

Full-time, WFH, benefits, company culture, great support from managers and upper management, flex time, opportunities to promote within, respectful workplace.

Cons

The pay could be higher.

3.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

pay is decent, meeting the people you take to appointments, being independent

Cons

There is no help. You do have a driver support to call for rides and they have been the most helpful. The team manager over you that is supposed to assist you with problems you only have a text number. When I have tried to contact to ask questions I get no response. When you email MTM about questions they are rude and don't actually read the emails you send and direct you back to your lead who doesn't respond to any messages. They do not give you access to marketplace to choose your trips and instead they throw all rides not in order but all over the place. Having to spend hours rearranging and turning back rides because it conflicts with other rides. They don't even look at distance or time. Sometimes it will say to pick someone up and take them to an appt an hour away and then they want you to drive back an hour and do trips for $10 and then drive back to get the other person. People who have worked there a year should be allowed access to marketplace we know our town. It would be easier to be able to select the trips and route. Gas is too high to make unnecessary extra trips.

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