Great, but looking for more - CSCOT Representative MTM Health Employee Review

4.0
Aug 18, 2017
Recommend
CEO approval
Business outlook

Pros

Benefits, room to grow if you work hard, behave professionally, and show initiative and genuine care for members we service

Cons

Technology and computer systems lag, constant changes to rules/protocols making it hard to keep up with current procedures, each call center has different customs when we are one company, lack of respect and working as a team between various departments

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MTM Health Response
8y
Thank you for taking the time to write a review! We appreciate hearing about your personal experience and are glad to learn that you have a lot of opportunities for advancement! We are also thankful for your feedback on our technology at MTM. We are very excited about the acquisition of Reveal Management Services. Reveal is a dynamic RSD solution unlike any technology platform currently deployed in the NEMT industry. The platforms include real-time schedule optimizations, mobile app technologies, GPS monitoring and logistics management. I believe that our whole company will feel the positive impact. We’d be happy to discuss any other feedback you may have. Please email us at talent@mtm-inc.net. Thank you!

Explore other reviews about MTM Health

5.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

Full-time, WFH, benefits, company culture, great support from managers and upper management, flex time, opportunities to promote within, respectful workplace.

Cons

The pay could be higher.

3.0
May 14, 2026
Recommend
CEO approval
Business outlook

Pros

pay is decent, meeting the people you take to appointments, being independent

Cons

There is no help. You do have a driver support to call for rides and they have been the most helpful. The team manager over you that is supposed to assist you with problems you only have a text number. When I have tried to contact to ask questions I get no response. When you email MTM about questions they are rude and don't actually read the emails you send and direct you back to your lead who doesn't respond to any messages. They do not give you access to marketplace to choose your trips and instead they throw all rides not in order but all over the place. Having to spend hours rearranging and turning back rides because it conflicts with other rides. They don't even look at distance or time. Sometimes it will say to pick someone up and take them to an appt an hour away and then they want you to drive back an hour and do trips for $10 and then drive back to get the other person. People who have worked there a year should be allowed access to marketplace we know our town. It would be easier to be able to select the trips and route. Gas is too high to make unnecessary extra trips.

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