I have no words... other than stay away! - Anonymous employee MSM (NY) Employee Review

1.0
Oct 25, 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Location and I made a few good friends when I was there.

Cons

Please, please read the "negative" reviews - they are all accurate! Sure, there's emotion behind them but everything is accurate, and I regret not reading these before I took the job. From the second I walked in this building. I immediately knew something was off. It almost seemed too good to be true, in the sense that they knew something was very wrong internally but they were doing their best to hide it with their fake smiles and being positive advocates for this company that is so, so clearly mismanaged. I think what bothers me the most is that the "positive" reviews are so obviously scripted it hurts. I know this simply from working there from the short time that I did. They preach "be a superhero!" but everyone, especially upper management does whatever they can to undermine their colleagues in order for them to succeed. The culture of this company is so backwards, I unfortunately can't convey it in a short paragraph. I know there will be people that assume that I'm just a disgruntled employee, or I was a "temp" so I didn't get the full experience. Neither of those things are true, I just want people to understand that there are better companies within the Rochester area, and I don't want anyone to have to go through what I went through. A few things that were the most shocking for me was when I immediately noticed that everyone, and I mean everyone, is terrified of the CEO. There was a moment in particular that really stood out to me. Shortly after a meeting, a colleague and I were walking back to our desks when another colleague of ours quickly caught up to us and informed us to "not walk past the CEO's office." I immediately thought she was joking, but the concerned look on her face said otherwise. Apparently, we weren't allowed to walk by the CEO's office (even though we sat right there) because it would "distract" or "disrupt" her. Coming from a company where the CEO had a glass office and would often wave to me (or anyone for that matter) when I'd walk by, this was truly appalling . Secondly, there would be times where I would literally be sitting at my desk for hours on end. I would constantly ask for work, but there was simply nothing to do, or, my boss wanted to handle it herself. That said, another moment that stood out to me was when i was at my desk working on an email. My boss immediately stormed up to me and asked "what are you working on?" i told her I'm responding to the client because she wanted to know if.... before I could even finish my sentence, she looked at me and said "that's all you're doing today?" before I could finish and explain that I was about to set up a meeting with another staff member to go over what tasks needed to be completed she snapped: "you need to go around to every person in this department and ask what you can do for them." I was so upset.It was a truly belittling experience to say the least. Another one that comes to mind is the key fob system. The second you scan in, you're immediately tracked on how long you've worked that day - even if you're salaried! One of my colleagues was scared to leave right at 5:00 pm (when we were able to leave) because she got into work at 8:02. If that doesn't show you what type of company this is, then I honestly do not know what will! Similarly, my boss told me to not leave "right at 5:00" every day because it looks bad. I interpreted that as "I would rather you sit at your desk doing nothing for 5 extra minutes so you make me look better and make it seem like you're working hard." I was... shocked. Those are my top three moments. There's many, many more, but I don't want to take up too much of your time here. I honestly felt like I couldn't be myself around these people. I also felt like I was not supported in any way, shape, or form by management - especially my own boss. Part of me regrets taking this job, but the other part of me is glad that I got to experience this, because it showed me what I absolutely do not want in a company. It was an eye opening experience to say the very, very least.

Explore other reviews about MSM (NY)

5.0
Dec 6, 2024
Recommend
CEO approval
Business outlook

Pros

The people are amazing, from top down they care about what they do. Never been around a bunch of people that are in sync trying to achieve the same goal. Collaboration is happening everywhere. The pay is good with lots of PTO. The owner is constantly doing things for the employees (extra PTO, lunches, gift cards, etc). There is a software program that's only purpose is for employees to recognize one anther for great work or going above and beyond. This give employees points which can be spent in an online store. We also produce some amazing spaces, it great to see a design come to life and to get to touch and feel it.

Cons

It's not the about the company as much as it is about the industry. There are hard and fast deadlines that need to be met. In addition you are working on several projects at once, making it very fast paced. If you thrive in that kind of environment, you will love the industry and therefore the company. If you like stagnant, every day the same and mellow you probably will not like this business.

5.0
Sep 25, 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I’ve been at MSM for a few years now, and I love working here. MSM strongly values hard work and alignment with its core values, which creates a motivating and supportive environment for those who are a good fit here - with a lot of opportunity for learning and growth. Everyone collaborates to achieve incredible results, and it's inspiring to work alongside such dedicated and talented individuals who genuinely care about their work and each other’s success - we have a fantastic team of people here at MSM. Not to mention, the clients we work with are amazing! Seeing incredible projects go from ideation to completion is fulfilling and keeps you engaged every day. If you're ready to put in the effort and embrace the company’s values, I would highly recommend working at MSM.

Cons

There are 2 times each year that are extremely busy for us at MSM, with several big projects at once, but pushing through those busy seasons can be very rewarding. If you are not fully aligned with the core values, or are not looking for a fast-paced environment where every day can be different, MSM may not be the place for you.

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