Nepotism, Toxicity, Politics. Most of the reviews here are by directors. Run. - Anonymous employee MSI Data Employee Review

1.0
Apr 15, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Management teams are so disorganized there is an illusion of freedom. If you act like you know what you are talking about, they will promote you to a director without actually having any experience. If you are a developer here you might have it pretty good. If you are on the business side, find another company. There are some actual smart people here, but it is diluted by people who do nothing. Desk morale events. Weekly "celebrations" to keep people from quitting. Popcorn machine and free soda. Bank rolled by a private company.

Cons

The company doesn't value Support. As soon as they board customers they don't care about them. No effort into making the software stable. QA is terrible(there is none). Upgrades actually make the software worse. Customers should prepare to be down atleast 2 times a week. CEO brags about firing people. Business side thinks its a good idea to hire a bunch of people laid off from another company in MKE, and they keep doing it, creating an inner circle of people that all cover for eachother's poor business practice. Almost all of the managers and directors are first timers and have no idea what to do most of the time. Executives have zero clue what is going on with their company. They moved offices and Developers are still sitting on top of eachother. Management will lie to you to get you into the door. Company claims to listen to suggestions but will keep doing things exactly the same. All that matters is the bottom line of making money and finding ways to bill customers more. There is no job titles or descriptions, "we wear multiple hats here" means you do everything and are held responsible for everything. Company politics and general "not my job", "wrong department" or "I am too busy" attitude will stop any advances in reliability. Financial structure that puts benefits like beer and popcorn or daily outings (for just one team) before raises and quality of life. 50+ hour work weeks. You will be on call all the time and then blamed for not being able to magically fix the terrible software.

Explore other reviews about MSI Data

5.0
Jan 9, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Dedicated and passionate people Focused on improving the solution and customer experience Good culture and fun team events - putting genuine effort into improving culture Company is growing and has a logical and innovative roadmap for the platform Service Pro is a true Saas solution, continually being updated and improved A large props to leaders who have helped revive the organization, made the tough decisions, & aligned to allow for positive momentum and growth Awesome partners ready to help and even better clients Awesome office/location and "culture perks"

Cons

Have had to reduce staff in areas of the business Low in office attendance Covid & economy has not helped this organization thrive Still running into issues with outdated, unfavorable client agreements from years ago

avatar
MSI Data Response
3y
We appreciate your calling out the exceptional qualities of the members of our team! Each employee helps contribute to refinement and improvement of our product and the experience of our customers, colleagues, and others in our ecosystem. We’re so glad you’re enjoying our prime downtown location, culture, and benefits of being a part of our team. It’s never easy to lose members of our teams no matter the circumstances and what may be left behind, but we appreciate and agree with the advice to continue leaning on the feedback of our current employees, clients and partners for continued growth. Thank you!
3.0
Dec 3, 2025
Recommend
CEO approval
Business outlook

Pros

Lots of investment in employee retention efforts

Cons

Needs more product investment and innovation

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