HR company should practice what they preach - Customer Service MRA - The Management Association Employee Review

Innovative organization, willing to try new things. Good management who care about their employees.

To trusting in business relationships.

• Strong team culture at the frontline level — I had the privilege of leading an incredible group of people who were genuinely committed to their work. The relationships built at that level were the highlight of my time here. • The role offered real opportunities to develop leadership skills, and I was able to build and maintain a high-performing team that thrived under a collaborative, people-first approach.

• Strategic direction at the executive level created challenges in setting and meeting long-term goals for teams on the ground. • Accountability structures were inconsistently applied across different levels of the organization, which led to frustration for those trying to deliver results. • Significant organizational changes are not communicated efficiently leaving many employees uncertain about the company's direction. • A cultural disconnect existed around flexible working — employees were expected to maintain strict in-office schedules, including Fridays, while the same standard was not consistently modeled at leadership levels.