Don't Believe the Recruitment Pitch - Stay Away - Designer MO Employee Review

1.0
Aug 16, 2022
Recommend
CEO approval
Business outlook

Pros

Full remote work environment and an exciting book of work in civic tech. People that I worked with at the time were passionate and smart. None of them work there anymore. The recruitment pitch was successful in building the idea that the company was on the cusp of greatness, that they valued their employees, had an open feedback environment, and that people were in it together. It turned out to be an incredible lie.

Cons

This is the most toxic work environment that I was ever been a part of and easily ranked as one of the worst when I shared with friends and family. Intense micromanaging on the simplest piece of work that translated into a fundamental mistrust of employees expertise, professionalism, and on-the-ground assessment of project work. The CEO continuously undermined myself and others, and when presented with feedback was hostile and demeaning. It was not uncommon to see someone berated and humiliated during feedback sessions. Obviously created a fearful environment. MO Studio has had a brilliant team of proposal writers and are very good at convincing organizations, people, and the government that they are competent. Unfortunately, the routinely fail in delivering on contracts won. They should consider just being a proposal writing company, and scratch trying to deliver on work completely. Retention shows how awful this place is; few last longer than a year. Within a couple years the staff has turned over almost 100%. Deep, fundamental issues too long to get into: gaslighting, bullying, poor professional boundaries, leadership inability to take accountability and acknowledge fault, unclear roles and responsibilities, expectation to do everything perfectly and wordlessly accept nonsensical demands to redo work at the 11th hour, hypocrisy in mission and values at every turn, trashing partners in internal calls and failure to take responsibility, hiding critical information from clients that didn't cast MO in a good light, no management accountability and happy to throw employees under the bus, gaslighting employees. It goes on and on. Work days averaged 10-12 hours a day, expectation to work weekends often, in case that's not your thing and your some how still considering working here.

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5.0
Jul 2, 2025
Recommend
CEO approval
Business outlook

Pros

Supportive community, good management, Active communication

Cons

Depending on your job, you won't have very much interaction others(this could be a pro depending on what type of person your are)!

3.0
Jun 25, 2025
Recommend
CEO approval
Business outlook

Pros

I liked my direct team and made some friends there. Benefits are surprisingly good.

Cons

Where do I even begin? Culture lacks appreciation so many folks, at least the ones I talked to felt undervalued. Either too much autonomy or too little autonomy given to folks so things are all over the place. There is a serious need for some ground work. Projects lack end destination and really hard to establish one. So you might be working on stuff with no end destination. Since company contracts to government, the stakeholders will be king. That means you’re expected to bend hard OR you’ll be in trouble. At times, I’ve felt like I was on my own in the company but later realized I wasn’t the only one who’s feeling this way.

1
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MO Response
10mo
We’re glad you highlighted the positives with our team and benefits — supporting people well is something we take seriously. We also hear your feedback. Public service work — and especially navigating a lot of change and uncertainty that came with DOGE — often comes with ambiguity. Stakeholders shift priorities, budgets move, and projects can feel directionless at times. That’s the reality of the space. It’s not always easy, but supporting the mission is deeply meaningful. As consultants practicing design thinking, our job is to champion desirability — making sure solutions are human-centered and grounded in the real needs of people. At the same time, the work doesn’t stop there. Solutions have to balance all three lenses: desirability, viability, and feasibility. Our customers bring insights, so while we advocate strongly for what people want and need, we also support our clients in building solutions that balance mission impact, operational constraints, and long-term sustainability. For us, “having someone’s back” means being honest about those tradeoffs — aligning on what’s possible, coaching through ambiguity, and making sure no one carries the weight alone. This work can feel quirky or messy in the moment (like shaping fog) — but when the balance is right, it transforms into something lasting and impactful.
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