Pros
Monthly rostered day off, decent salary, no weekend work
Cons
Training was atrocious - everything they taught us was irrelevant and I basically learnt how to do the job while on the job taking calls. Like other reviews have mentioned, the systems MLC uses are terrible and have so many issues which then impacts the customers/advisers we deal with. Therefore most of the calls we took were complaints as something had happened due to a fault on MLC’s end. Endless amounts of complaints and escalations were done everyday. Management did try to improve on this by establishing an escalations team and “real time desk management” but in the end they just increased how much they micro managed us. Only lasted 5 months there, whole system and management needs a vast overhaul and improvement. A lot of my co-workers felt the same way too.