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MLC Life Insurance

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Endless issues - Anonymous employee MLC Life Insurance Employee Review

1.0
Feb 9, 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Monthly rostered day off, decent salary, no weekend work

Cons

Training was atrocious - everything they taught us was irrelevant and I basically learnt how to do the job while on the job taking calls. Like other reviews have mentioned, the systems MLC uses are terrible and have so many issues which then impacts the customers/advisers we deal with. Therefore most of the calls we took were complaints as something had happened due to a fault on MLC’s end. Endless amounts of complaints and escalations were done everyday. Management did try to improve on this by establishing an escalations team and “real time desk management” but in the end they just increased how much they micro managed us. Only lasted 5 months there, whole system and management needs a vast overhaul and improvement. A lot of my co-workers felt the same way too.

Explore other reviews about MLC Life Insurance

3.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Good colleagues, good STI/Bonuses’s and good flexibility.

Cons

Raising issues sometimes can be difficult depending on the leader

1.0
Jul 8, 2025
Recommend
CEO approval
Business outlook

Pros

Only the trainers were nice and friendly

Cons

MLC is the the worst to work with. Horrible, heartless managers who don’t care about their employees. They pick on small little things and blame you for it. And no matter what explanation you give, they won’t buy it. And everyone has a different view point so you have to work to please everyone’s ego equally plus the workload pressure is insane. I did not have a social life at all, was working 10-12 hours a day and still had pending work. Even gave up one weekend to keep up with the tasks. They expected me to be at the level of their senior consultants straight after training. And did I mention the unnecessary force to come to office 3 days a week? Most of the old staff hardly come in 1-2 days a week (sometimes not at all) and the newcomers are being punished for not making it. And when I was hired, I was not even told that I was hired as a ‘forward recruit’ hence no specific team was assigned to me. I only came to know after I started training. They used me as long as they wanted to get the work done and asked me to leave as soon as they hired ‘permanent staff’.

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