1.0
Oct 5, 2016
Anonymous employee
Former employee, more than 1 year
Melbourne
Recommend
CEO approval
Business outlook
Pros
The comraderie between burnt out, miserable employees was quite eye opening. The people are genuine and friendly.
Cons
Long term employees seem to now be immune to the bully-boy tactics of senior management and executives. It's a culture of blame. The autocratic management approach is to divide and conquer. Some senior leadership are incompetent and lack self- and interpersonal awareness. Marketing drive the strategy b/c the head of customer experience runs rings around the CEO, but there is no support for sales and service to bring the brand to life in customer interaction - there's a huge disconnect between the brand and values out in the market and how it is lived internally.