Love love love onemci - Customer Service Representative (CSR) MCI Employee Review

5.0
Jan 5, 2025
Recommend
CEO approval
Business outlook

Pros

I love working for MCI, so many resources are available to us and it’s not hard to keep up and stay working all 40 hours. If you have scheduled & excuses doctor appointments or scheduled visits for kids that’s something that could stop a person reaching their 40 hour mark weekly. But if you put MIND over MATTER and keep a team player attitude through the work days with high scores on APH, AOT, etc…. Going home for you will be very hard and all supervisors encourage or warn you if expectations are not being met in the MCI World. I appreciate the OT given if earned , I love this job and care for the members MCI has for us as well :) — N’Dia Cole

Cons

Cons are not being able to do overtime automatically. You have to put the work in!

Explore other reviews about MCI

5.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You are master over your experience wherever you are. This job is proof of that. I've been employed over 5 years and my experience at MCI has exceeded every other job I've ever held in every way possible. Support from management, growth opportunities and accountability are in place to help you reach every goal you have set for your life within the realm of this industry and beyond.

Cons

If you're not open to change and flexibility this company is not for you.

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

The training I received at MCI has been outstanding and has prepared me exceptionally well for my role. The trainers are knowledgeable, patient, and genuinely invested in helping employees succeed. The training program provided a thorough understanding of company policies, systems, and customer service expectations while offering hands-on experience that built my confidence. I especially appreciate the supportive learning environment and the continuous guidance provided throughout the process. Thanks to MCI's comprehensive training, I feel well-equipped to deliver excellent customer service and contribute positively to the team from day one.

Cons

There are not any here.

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