Horrible work experience - Inbound Customer Service Representative MCI Employee Review

1.0
Jun 12, 2014
Recommend
CEO approval
Business outlook

Pros

Can't really think of any. Really disliked it there.

Cons

The staff can be nice but they can be bullies also I felt like I was being picked on sometimes. The training is terrible you just take notes I don't know about anyone else but I'm a visual learner I have to actually do it to know what I'm doing is right. And the training is just a joke they just put you in a room for 8 hours a day for 3 weeks then throw you on the phone to the wolves its just bad training and the trainer just got so side tracked all the time I learned nothing because she would finish her stories then we would have to rush to get through everything and it just got jumbled together.

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MCI Response
11y
We completely understand and appreciate your feedback. In turn over the past several months, we added additional training support and additional on the floor support to help employees learn by doing.

Explore other reviews about MCI

5.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You are master over your experience wherever you are. This job is proof of that. I've been employed over 5 years and my experience at MCI has exceeded every other job I've ever held in every way possible. Support from management, growth opportunities and accountability are in place to help you reach every goal you have set for your life within the realm of this industry and beyond.

Cons

If you're not open to change and flexibility this company is not for you.

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

The training I received at MCI has been outstanding and has prepared me exceptionally well for my role. The trainers are knowledgeable, patient, and genuinely invested in helping employees succeed. The training program provided a thorough understanding of company policies, systems, and customer service expectations while offering hands-on experience that built my confidence. I especially appreciate the supportive learning environment and the continuous guidance provided throughout the process. Thanks to MCI's comprehensive training, I feel well-equipped to deliver excellent customer service and contribute positively to the team from day one.

Cons

There are not any here.

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