A Mess of Color - Production MCC Employee Review

3.0
Dec 8, 2017
Recommend
CEO approval
Business outlook

Pros

At the time I worked there, there was plenty of overtime available. Most people were relatively friendly and helpful to new employees. 12 hour AWS schedule allowed for some weekdays off, so if you needed to make a doctor's appointment or do other things that could only be done during banker's hours, you could do them on those days.

Cons

Really poor communication among supervisors to employees. Training was pretty weak. If you were lucky, your trainer would know their own job well, take pride in it and show you how to do it right. That was not usually the case. Most of the time they would put a new employee with someone who was pretty miserable about what they were doing, not interested in doing it right or showing other people how to do it correctly and there was no written documentation of how to do that job. Most of the supervisors had no idea how to actually do the jobs they were supervising so they were unhelpful. It may not be until weeks or months later that you'd be informed you were doing something wrong, when you were only doing it the way you were trained. Some of the employees also made it very clear that they didn't even want you there, especially in some departments. Lots of young adults gave it the atmosphere of a high school cafeteria. If you were one of the "cool kids" you'd be accepted into the clique, invited to take part in ordering lunch and eating together. If not, people would barely say a thing to you unless it was to badger you for making a mistake (again, likely it was a mistake you didn't KNOW was a mistake, because you were only going off what you'd been told). They also flopped schedules around quite a bit from department to department. At one point, I was supposed to only be working an 8 hour shift Monday through Friday. Then I was immediately informed it would be ten hours. The following day I was switched to twelve hour shifts, but not on the AWS schedule - it was Monday through Friday, 6am-6pm, and because I was there as a temporary worker I did not get any benefits.

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MCC Response
8y
Thank you for taking the time to give us feedback on your experience. This is not the experience that we wish for any MCC associates. Our associates are our greatest asset, so to hear that you felt frustrated with your training, communication with your supervisor and the team atmosphere is disheartening. We have recently made some changes to our training team and the structure of onboarding for new hires. We've also graduated 223 Team Leads, Supervisors and Managers from our Leadership Development Training program in the last 16 months. We hope that this and other efforts to sustain continuous improvement will lead to a better experience for current and future employees. Thank you for sharing your experience.

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