Assistant Manager - Anonymous employee MARUWA Employee Review

Gained lots of airline mileages

No work and life balance

Small company, so communication should be easy. That's it.

This company has a lot of problems that start from the top. Favoritism is a big issue. If the president/CEO likes you, things are okay. If not, they will make your work life very difficult. Performance reviews are done but employees never get to see the results. There is no transparency at all. Retaliation happens. I saw it myself. If you speak up or do something management does not like, there are consequences. It is not a safe place to raise concerns. The turnover is shocking. This is a small company. In 2025, almost half of the employees left because of the work environment and how poorly the company treats people. New people keep getting hired but they do not stay long. I heard that Japan headquarters sees Maruwa America employees as disposable. The turnover numbers show that this is true. Pay is below market. Maruwa Japan is known for good bonuses, but Maruwa America pays no bonus at all. Raises are rare and based on who likes you, not how well you perform. Bullying is normal here. Once you are not in favor with leadership, the treatment gets hostile. This is a pattern, not a one time thing.