Moving in the wrong direction - Sr. Customer Service Representative MAERSK Employee Review

2.0
Jun 13, 2024
Recommend
CEO approval
Business outlook

Pros

Pay is solid. Hybrid in office.

Cons

Manager bloat. Micromanaging. 3.0 was a mistake. Constant changes to processes and platforms with little time to learn. If remote, good luck ever moving to a new position. Continuing lack of respect for workers.

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MAERSK Response
2y
We appreciate you taking the time to provide feedback on your experience with us. We acknowledge the inevitability of change in our industry and are committed to providing the necessary leadership and resources for our employees to feel supported and navigate transitions effectively. We're sorry to hear this hasn't been your experience so far. Please feel free to reach out to your manager or HR representative with any specific concerns or suggestions you may have. You may also drop in a mail to careers@maersk.com for additional support.

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5.0
Jun 19, 2026
Recommend
CEO approval
Business outlook

Pros

Beautiful workflow . Easy understanding. great environment.

Cons

Lmao no ac ventilated rooms because of product

2.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

I used to love working here. I love the people I work with. The level of clients we get to work with is great. National, International brands.

Cons

Frequent reorganizations, salaries are not even keeping up with inflation (which is not a "merit" increase, additional responsibilities for no additional compensation, frequent layoffs and offshoring. When layoffs occur, there are always several positions / responsibilities that are not backfilled and no longer owned by anyone. Changing work from home / hybrid / full time back in office policies continue to change. Employees no longer trust the leadership. There is no stability. There is no incentive to do great work. It has not been valued.

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