Bad spirit and Hard work - Top Management just cares about KPI‘s - Customer Service MAERSK Employee Review

2.0
May 10, 2018
Recommend
CEO approval
Business outlook

Pros

Good payment (I see this as a compensation), Work hours are collected and can be taken later (at least in Germany due to workers council), Fresh fruits once a week. Modern building in Hamburg.

Cons

There is no structure for new things, too much workload and too much overtime, information overkill by dozens of emails every day, general spirit is no good due to too many changes. There is coffee and water for free but the coffee is terrible (money can be saved for Maersk). Old fashioned ways of working. Everything takes ages and is over complicated. How customer service employees are measures (KPI‘s, etc.) is a bad joke as those KPIs not always make sense.

Explore other reviews about MAERSK

5.0
Jun 19, 2026
Recommend
CEO approval
Business outlook

Pros

Beautiful workflow . Easy understanding. great environment.

Cons

Lmao no ac ventilated rooms because of product

2.0
Jun 1, 2026
Recommend
CEO approval
Business outlook

Pros

I used to love working here. I love the people I work with. The level of clients we get to work with is great. National, International brands.

Cons

Frequent reorganizations, salaries are not even keeping up with inflation (which is not a "merit" increase, additional responsibilities for no additional compensation, frequent layoffs and offshoring. When layoffs occur, there are always several positions / responsibilities that are not backfilled and no longer owned by anyone. Changing work from home / hybrid / full time back in office policies continue to change. Employees no longer trust the leadership. There is no stability. There is no incentive to do great work. It has not been valued.

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