Great company with continued growth - Service Manager MAA Employee Review

5.0
Jan 6, 2022
Recommend
CEO approval
Business outlook

Pros

Started from entry level and advanced over past 9 years. Transfers and promotions were supported. Steady growth in company leading to more opportunities and continued innovations to keep up with new technology. Lately an aggressive push on incentives have taken employment with the company over the top, especially if you live on property. The properties all vary so you can choose newer properties or old, fully staffed or not. These can lead to more of a consistent laid back preventative maintenance type property or a high stress responsive community with renovations and overtime and more learning opportunities. It’s all up to where you go and there’s always flexibility to cross over from maintenance to leasing even. Sit downs with the CEO and CFO during tours of such a big company is a rare and welcome perk. Most of their stories are ground up employees and very humble and confident leadership.

Cons

Tribal knowledge can be limiting and sometimes hold back the highest potential for development so it is encouraged to go in with as much background as you can bring or to take classes in spare time. The challenges are changing every day and so you find yourself googling a lot and can hit some hard walls. You find a lot of support but also are expected to figure it out one way or another. Calling contractors can really effect your budget so in house as much as possible really can put the pressure on. Cost of living is escaping some of the wages. They are definitely fair and catching up with the times as far as base levels and I have seen alot of incentives and bonuses that help curb overall but some areas are hit so hard with inflation there needs to be consideration of location for salary. Otherwise maintaining staff may be hard as prices drive them out. Initially I had a lot of troubles with micromanagers working up in the company. As soon as I had trust to make some decisions and mistakes I started to grow a lot faster. This can be solved by moving around after open communication doesn’t work.

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MAA Response
4y
Thank you for your time, dedication over the years and your service to your teammates, residents and MAA. We are hopeful that some of the initiatives we are currently working on will speak to the things you've raised up here. We appreciate hearing from you.

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Pros

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Cons

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5.0
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Recommend
CEO approval
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Pros

It is a very inclusive company and everyone has always been extremely kind.

Cons

No cons to note as of now

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