Pros
Large company, nationwide opportunities for both employees and residents. Conservative investing for a REIT
Cons
Focus primarily on revenue/ investors/ shareholders, which leaves the on site team holding the bag for what is deemed as unethical business practices to the residents, especially with large renewal rent and fee increases. Appreciation to strong employees is shown through increased work load, extra "special " duties/tasks, and faux titles without an increase in pay or a simple thank you or gesture of appreciation. Rather than appreciating the good employees they are overworked to the point of exhaustion. Managers at the community level are not operational. Everything requires several layers of approval, creating a workplace that feels untrusted and operates out of fear. Managers time card and job description shows 9-5 but are expected to show up at 8 and stay until 6 without a lunch break or a working lunch. Manager will put in 55+ hours a week not including emails coming as late as 3 am in morning. Zero work life balance. No care to.community reputation at all. No civic outreach. Cookie cutter approach to pricing and product in all markets nation wide with little to no emphasis on local market trends.