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      Lyric

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      Lyric reviews

      Culture = Toxic - Anonymous employee Lyric Employee Review

      1.0
      Dec 14, 2019
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      There are some great people at Lyric

      Cons

      Previous reviews on culture ring true. The people who have moved up in the company into leadership roles are the type that lie, manipulate, and are generally not trustworthy. If you’re lucky enough to be on certain teams (brand), you might be okay provided you’re a good little drone. If you disagree with anything even in the face of facts, you won’t be there long. Andrew the CEO, means well, but has surrounded himself by terrible leaders (using the term leader here is an insult to actual leaders) and unfortunately he listens to them. There has been extremely limited growth for over a year and the few things that have been done aren’t remotely profitable and won’t be. Lyric has been firing people like crazy for the last 6 months quite randomly and while some have been warranted, most were not. Lyric is kind of like if WeWork, Uber, and Theranos had a baby.

      avatar
      Lyric Response
      6y
      There are a couple of pieces of feedback I’d like to address here. First, I’m disappointed that you feel Lyric’s culture was not a positive experience for you. Of the many ways I’d hope teammates & our guests would describe Lyric, these are never the words I’d hope anyone would express. I truly wish you’d had a different experience working with our team, as I believe deeply in the people we work with and want to set each of our employees up for success at Lyric and beyond. Second, with regards to your comments on company leadership, I want to acknowledge that I, and other leaders, should always be striving to improve, to take care of their team, and to build a healthy environment. While that’s not easy, it is my expectation of all leaders, including myself. Again, I’m disappointed we did not deliver for you. I wish you luck in your next endeavor, and I sincerely wish you & I had found time to speak more about any challenges you were facing while you were part of the Lyric team. Best, Andrew

      Explore other reviews about Lyric

      5.0
      Jun 15, 2024
      Operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The team is motivated and engaged, thanks to your positive influence from the owner.

      Cons

      There were none I could think of.

      2.0
      Jan 28, 2020
      Hospitality
      Recommend
      CEO approval
      Business outlook

      Pros

      I truly love Andrew and his spirit. At his core, he believes in doing good and being good. He's ultimately the reason why many people are still here.

      Cons

      Lyric was once a place where diversity flowed through the hallways and into the remote team members. Even then, being black at the company is painful. No matter how hard you work or how much you do you will not be promoted to management. They will hire over you each and every time. There is not one black person in a management or supervisor role. They only have two black employees in the office. However, almost all of the customer service people, who happen to be remote and not in the office, are black. The lowest paid and most undervalued individuals in the company. What's worse is they don't think they have a diversity problem. I think it's a shame to use a black person to launch a diversity and inclusion program only to pull her off and hand the project over to people who cannot relate to the topic at all. It looked good and attracted the black employees to participate but it was only for show. Unfortunately, this company is slowly becoming less of a place that I can brag about and more of place that brings me anxiety and sadness. This used to be a place I could recommend people to come and learn and grow and shift into a new career path. Now, I tell people it's good if you just need a job.

      10
      avatar
      Lyric Response
      6y
      Thank you for taking the time to share you viewpoints about your time working at Lyric. Though troubling to hear, I do want to share my thoughts on some of the points that you’ve raised. First of all, creating a diverse, inclusive, and truly empowering organization is a key aspiration of mine and other leaders at Lyric. As an individual, I deeply believe in the value of diversity, and appreciate the opportunity to both bring people from different background together, as it’s just a more fun, interesting & harmonious way to live. As a leader at Lyric, I believe it is critical that the diversity in our organization reflects our society at large, as there are both measurable & unmeasurable aspects of the value of a diverse culture that I want to make sure we strive to achieve. As a teammate at Lyric, I believe that the only way to be able to truly understand ALL of our guests, and take care of their unique needs, is to make sure we have a diversity of individuals & voices within our walls, as leaders, managers, and individuals. I fully recognize that we have miles to go in this effort and the work is never complete. It is disappointing to hear that you feel our Customer Experience and Support teams are undervalued. If there are any specific things that I or others can do to change this, please do not hesitate to reach out. The front lines are extremely important to me, and I do recognize that sometimes showing our appreciation for our support teams means simply celebrating that everything went as planned. In our line of work, that is no small feat, and I have immense respect for the teammates who make that possible. And lastly, while it’s tough to address these ideas without open dialogue, I want to share that your insight is heard and appreciated. Best, Andrew Kitchell
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