Does Luno pay their employees well?

According to anonymously submitted Glassdoor reviews, Luno employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Luno. This rating has been stable over the past 12 months.

How satisfied are employees working at Luno?

96% of Luno employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Luno 4.5 out of 5 for work life balance, 4.6 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Luno?

Customer Success Associate (56) , Software Engineer (50) , Senior Software Engineer (15) , Customer Service Associate (14) , Customer Success (12) , Customer Service Representative (9) , Product Designer (8) , Compliance Analyst (7) , Associate (5) , CS Associate (5) , CSA - Customer Service Associate (5) , Data Analyst (5) , Marketing (5) , Payments Operations Analyst (5) , Data Scientist (4)

What are the pros of working at Luno according to real employee reviews?

"Great culture and true to their values" ((in 127 reviews)); "Great people to work with" ((in 59 reviews)); "Great company culture to be in with supportive management and colleagues" ((in 37 reviews)); "It's a great team to be a part of!" ((in 35 reviews)); "Good benefits (now that the company has been around for long enough to set this up at a global scale" ((in 31 reviews))

What are the cons of working at Luno according to real employee reviews?

"No bonuses or inflation increases over the past 2 years" ((in 7 reviews)); "frequent layoffs." ((in 6 reviews)); "No pension fund." ((in 5 reviews)); "Absolutely toxic management." ((in 4 reviews))

What are employees saying about Luno redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Luno redundancy and their outlook for job security at Luno in 2026.

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Luno reviews

Good place to work, unless you are in the Customer Success Department. - Anonymous employee Luno Employee Review

4.0

Aug 2, 2025

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Decent salary Really fantastic people working there (they definitely got something right with their HR and hiring practices).

Cons

The customer success department is not treated like the other departments and are looked down on.

Luno Response

10mo

Hi there 👋, Thanks for sharing your thoughts. We’re so glad you’ve enjoyed working with such a fantastic team, we agree, our people are our biggest strength! We’re sorry to hear you’ve felt Customer Success isn’t valued as much as other teams. This is something we take seriously, and we’re working to ensure every department feels equally respected and supported. We appreciate your honesty and your suggestion to rethink our strategy, feedback like this helps us grow.

Explore other reviews about Luno

5.0

Apr 8, 2024

Software engineer

Recommend

CEO approval

Business outlook

Pros

Great culture to not work overtime.

Cons

Nothing is bad about this company

Luno Response

We greatly appreciate you taking the time to share such a positive review of your experience with Luno! Culture is central to everything we do and we're very pleased to hear that you are enjoying it!

5.0

Jan 7, 2022

General manager

Recommend

CEO approval

Business outlook

Pros

- Huge top-down focus on culture and People topics: trusting in employees and empowering them, making people the best possl - The vast majority of people here are above average smart and kind - One of the most exciting companies to work for with massive transformative purpose and enormous ambitions (1 billion customers by 2030) - In the US, it feels like a once in a lifetime opportunity to join as one of the early employees and be part of making history

Cons

- scaling challenges with internal coordination, planning and decision making across offices and regions around the world - the business and organization here in the US is completely new, so a lot of things will take a while to work smoothly and you have to be ok with that - scaling the team fast enough for our ambitions - some people don't like that the culture can be "too nice" at times

Luno Response

Hi Lunaut, Thank you for leaving us your review, it helps future Lunauts get an insight into our culture, which as you say is great, and something we are really proud of! Kelly

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Good place to work, unless you are in the Customer Success Department. - Anonymous employee Luno Employee Review

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