Not justified for its high rating. Not a place for long term growth - Anonymous employee Lunch Actually Employee Review

2.0
Aug 25, 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Flexi working time, 10 to 7pm - Friendly and helpful colleagues - Quarterly townhall - Open to try new softwares - No politicking among colleagues - Allow employees to bring kids to workplace

Cons

- Too number driven and likes to measure many things, driving sales team to high level of stress, low morale and becoming more selfish because not hitting personal daily target leads to close monitoring and questioning by managers - Management decision changes very quickly, causing disruptions to workflow and long term planning - Dissemination of information is very poor; top management A won't know about information X that top management B says which is supposed to be known to the management - High employee turnover in finance, sales, marketing departments - Key personnel and senior employees in terms of rank and years of working in the company left - Resignations not openly communicated to the team so that enough time is catered for handover - CEO always looking to do new things, initiatives and projects especially those that she can receive a lot of publicity and limelight, but rarely stick to them until the completion - CEO does not care about projects that are not interesting anymore by withdrawing herself from managing them and swiping on mobile phones during discussions - Firing occurred very suddenly and untimely, eg, during festive season, and still distribute work to the employees and get them involved in committee discussion on the very same day of firing, pretending things were as per normal - Expects results but give insufficient time for people to learn and prove their abilities, this also leads to quick firing within days of hiring (which ironically took place after rounds of prudent interview with teammates, team lead and top management) - Low morale, insecurity because of the bad business performance, the uncertainty about company's future and cost-cutting measures - Not transparent and did not acknowledge that the management was responsible for the sentiments and deteriorating culture and gave politically correct response that did little help - Lower than market pay - No bonus for many years, no 13th month bonus too - OT common for sales team, especially if sales target not met

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Lunch Actually Response
5y
Thank you for your feedback. I thank you for acknowledging the flexi working time given, the friendly and helpful colleagues, the company is open to trying new softwares, no politicking among colleagues and the flexibility of allowing employees to bring kids to workplace. I am sorry to hear about the negative views/perspectives that you have of me and some of our colleagues. I wish that you would have shared your feelings and your thoughts with me when you were still with the company and we would definitely work with you to make our organisation an even better workplace for everybody. I am not perfect, neither are we as an organisation. We still have a long way to go and we are constantly learning and growing. Once again, thank you for taking time to give us your feedback. I wish you well wherever you are.

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Pros

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Cons

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4.0
Aug 18, 2025
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Pros

- Industry Pioneer as started in 21 years (2004) in the dating industry - Our intention when starting was to create and sustain the right culture ne Core Values for Lunch Actually from day 1 which will be positive, forward-looking and supportive. - There has been ups and downs but generally we always try to do their right thing.

Cons

- We are still a small company which means even though we have perks, they are not MNC level. - It is not an easy industry and even if we do our best, it’s a very personal and sometimes unpredictable with so many range of human emotions involved.

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