Disheartening... - Anonymous employee Lumity Employee Review

1.0
Mar 24, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

No meaningful pros to share

Cons

Part of the excitement for working at a start-up is knowing that your late hours, hard-work, and open-mindedness may be rewarded with the chance to grow and learn at an exponential rate. However, the opportunity for growth and success in this organization is non-existent. Career growth that employees develop by trying new things and learning from their experiences is not possible at Lumity. In this job, there are only arbitrary tasks and goals. The only way to be “successful” is to be favored by someone on the leads team or to be Lumity’s “ideal employee” which is an individual that keeps their head down and suggestions to themselves. The high employee churn rate is an indication of employee dissatisfaction. Taking a look at the last 5 months, I would estimate the employee turnover to be about 25%. The leads team may attribute the high rate to people that were “bad hires” or “not able to deal with the demands of a startup” but in my time here, I don't feel that any current employee or new hire ever expected a walk-in-the-park. Most employees, including myself, were quickly disheartened after realizing your real responsibilities are tedious, counterproductive, and any proposals or recommendations to improve the day-to-day operations are promptly shut down by management.

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Lumity Response
7y
Hi there. I know you were in a function that encountered high churn. Neither clear expectations nor clear outlines were delineated for you. We have made steps to improve this over the past 12 months. We're still not there yet. Brokerage operations is complex, and it always feels unfair to early stage employees in environments in which we ask a lot in terms of domain and execution. I do want to respond to the statement you mention about the leads team not leading with exceptional service. I would argue we do lead with this mantra - to your earlier point, it may be sometimes be to the detriment of employees, especially during the Q4 busy season. We are in a highly idiosyncractic and seasonal business, handling both brokerage and IT operations. Employee suggestions to management were sometimes ignored, and sometimes taken into account. I'm not sure which team member you were, but I do apologize because being 'too busy' is not an excuse for being present and open. Be well and thank you for your feedback.

Explore other reviews about Lumity

5.0
Feb 28, 2022
Recommend
CEO approval
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Pros

I loved working at Lumity. Working with some of the most talented people in the industry helped me to grow and expand my horizons. I got to work with awesome people every day. The encouragement, the out of the box thinking, the support and the team approach is what I have been searching for in a company.

Cons

None that I can think of.

1.0
Jan 22, 2026
Recommend
CEO approval
Business outlook

Pros

Mission-driven work with real community impact. The organization’s stated mission, supporting workforce development and economic mobility, does matter, and the participants themselves are often motivated, resilient, and rewarding to work with. Autonomy at the staff level (when leadership disengages). When leadership is hands-off, employees may experience temporary freedom to design systems, solve problems creatively, and take initiative without micromanagement. Opportunity to build from scratch. For self-directed, systems-minded employees, there is room to create processes, tools, and infrastructure where none previously existed, offering rapid skill growth if you’re willing to operate without guidance or support. Exposure to grant-funded program operations. Staff gain experience working within state-funded and compliance-driven programs, which can be valuable for future roles in nonprofit operations, data, or program management. Colleagues at the peer level are generally supportive. Many frontline and mid-level coworkers are collaborative, mission-aligned, and doing their best within a challenging and often unstable environment. While the mission and peer-level collaboration are strengths, they are significantly undermined by leadership practices, lack of accountability, and systemic dysfunction.

Cons

Toxic, unaccountable executive leadership. The organization is effectively governed by one individual with no meaningful checks or balances. Decisions are reactive, opaque, and often driven by ego rather than strategy, data, or best practices. Racially harmful conduct and cultural incompetence at the top. Leadership has demonstrated deeply troubling behavior, including the use of racial slurs and holding harmful preconceptions about the very communities the organization claims to serve. This creates an unsafe environment for both staff and participants and fundamentally undermines the mission. Retaliation culture disguised as “performance” or “teamwork.” Speaking up, disagreeing with leadership, asking clarifying questions, or advocating for ethical or compliant practices is often met with defensiveness, dismissal, or eventual termination. If you challenge the Executive Director in any meaningful way, it becomes clear you should start looking for another job. Extremely high turnover and instability. In approximately one year, 10 employees were terminated and at least 2 resigned voluntarily. This level of churn is not normal and reflects systemic leadership failure, not individual performance issues. Lack of HR independence or employee protection. HR does not function as a neutral or protective resource for employees. Concerns are often minimized, reframed, or shut down rather than investigated, creating fear around reporting issues or requesting support. Chronic mismanagement masked as “scrappy nonprofit culture.” There are few documented processes, unclear role boundaries, constantly shifting expectations, and no consistent onboarding or training. Employees are expected to perform at a high level without the structure, resources, or clarity required to succeed. Overreliance on staff without recognition or support. Employees are routinely expected to take on responsibilities far beyond their job descriptions, often without compensation adjustments, acknowledgment, or sustainable workload planning. Mission used as leverage rather than guidepost. The organization frequently invokes its mission to justify poor leadership behavior, overwork, and silence. This creates emotional burnout and moral injury for staff who genuinely care about the work.

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