DO NOT WORK HERE - Leadership and family wrote positive reviews - Anonymous employee Lumity Employee Review

1.0
Dec 27, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Amazing coworkers for the most part. Unfortunately they become a shell of themselves after the torment of leadership.

Cons

As a professional coming into this organization, you are promised to have the ability and support to make a significant impact in a organizationaly inept company. After about 1 week you realize that the only impact you can make is to become a admin for inefficient and sometimes unethical practices. There are a select few who get preferential treatment as they are willing to blindly do whatever management tells them. In addition, the leadership constantly speaks negatively about customers and partners, even though they say “customer first.” The only thing they care less about than customers is their employees. Please seriously think whether you want to be miserable when considering a job offer here.

avatar
Lumity Response
7y
1. There are no promises before you join to make a significant impact. Trust is earned, not given. If you were told this promise we will address these types of over-indexed statements with the hiring manager involved. 2. The 'select few' who get preferential treatment have stepped up, done right for the client, and earned their status at Lumity. They have 'done all the admin' if you will, because the folks who succeed here or any start up are willing to do what it takes to figure out a very opaque, frustrating, and challenging ecosystem. We bear the brunt of the pain for our clients so they don't have to. If you don't understand the pain and attribute it to Lumity itself - then we have failed to frame our core company philosophy and mission to you and for that we will take action to communicate and better ourselves. 3. This reviewer feels they were put into a job with unreasonable expectations. I completely understand. This is not a pure technology company where we just ship product. We are solution with strict SLAs - and it is our sacred responsibility to deliver for our clients so they can get their health plans on time, their benefits in order, and their healthcare taken care of. While we are not perfect, neither is the health insurance and healthcare system we have waded into chest deep. Please take a moment to understand what type of culture we ourselves have signed up to improve, and have some empathy yourself for your fellow teammates and management who have chosen to take on this mission to do it right for others. Be well.

Explore other reviews about Lumity

5.0
Feb 28, 2022
Recommend
CEO approval
Business outlook

Pros

I loved working at Lumity. Working with some of the most talented people in the industry helped me to grow and expand my horizons. I got to work with awesome people every day. The encouragement, the out of the box thinking, the support and the team approach is what I have been searching for in a company.

Cons

None that I can think of.

1.0
Jan 22, 2026
Recommend
CEO approval
Business outlook

Pros

Mission-driven work with real community impact. The organization’s stated mission, supporting workforce development and economic mobility, does matter, and the participants themselves are often motivated, resilient, and rewarding to work with. Autonomy at the staff level (when leadership disengages). When leadership is hands-off, employees may experience temporary freedom to design systems, solve problems creatively, and take initiative without micromanagement. Opportunity to build from scratch. For self-directed, systems-minded employees, there is room to create processes, tools, and infrastructure where none previously existed, offering rapid skill growth if you’re willing to operate without guidance or support. Exposure to grant-funded program operations. Staff gain experience working within state-funded and compliance-driven programs, which can be valuable for future roles in nonprofit operations, data, or program management. Colleagues at the peer level are generally supportive. Many frontline and mid-level coworkers are collaborative, mission-aligned, and doing their best within a challenging and often unstable environment. While the mission and peer-level collaboration are strengths, they are significantly undermined by leadership practices, lack of accountability, and systemic dysfunction.

Cons

Toxic, unaccountable executive leadership. The organization is effectively governed by one individual with no meaningful checks or balances. Decisions are reactive, opaque, and often driven by ego rather than strategy, data, or best practices. Racially harmful conduct and cultural incompetence at the top. Leadership has demonstrated deeply troubling behavior, including the use of racial slurs and holding harmful preconceptions about the very communities the organization claims to serve. This creates an unsafe environment for both staff and participants and fundamentally undermines the mission. Retaliation culture disguised as “performance” or “teamwork.” Speaking up, disagreeing with leadership, asking clarifying questions, or advocating for ethical or compliant practices is often met with defensiveness, dismissal, or eventual termination. If you challenge the Executive Director in any meaningful way, it becomes clear you should start looking for another job. Extremely high turnover and instability. In approximately one year, 10 employees were terminated and at least 2 resigned voluntarily. This level of churn is not normal and reflects systemic leadership failure, not individual performance issues. Lack of HR independence or employee protection. HR does not function as a neutral or protective resource for employees. Concerns are often minimized, reframed, or shut down rather than investigated, creating fear around reporting issues or requesting support. Chronic mismanagement masked as “scrappy nonprofit culture.” There are few documented processes, unclear role boundaries, constantly shifting expectations, and no consistent onboarding or training. Employees are expected to perform at a high level without the structure, resources, or clarity required to succeed. Overreliance on staff without recognition or support. Employees are routinely expected to take on responsibilities far beyond their job descriptions, often without compensation adjustments, acknowledgment, or sustainable workload planning. Mission used as leverage rather than guidepost. The organization frequently invokes its mission to justify poor leadership behavior, overwork, and silence. This creates emotional burnout and moral injury for staff who genuinely care about the work.

See reviews by: Helpful|Rating|Date|All