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      Lumen

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      Lumen reviews

      Hellecom - Enterprise Account Executive Lumen Employee Review

      2.0
      Aug 11, 2025
      Enterprise account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      The benefits package was at least decent Their core network (at least the Level3 backbone) is well engineered.

      Cons

      -Low salary for the market -Old building with no amenities -Everyone in telecom has a preconceived notion of Lumen, most of them negative -Customer billing is a mess -Still have not combined Level 3, Global Crossing, Qwest, CenturyLink, Time Warner Telecom networks in a way that makes sense -Management is very old school

      avatar
      Lumen Response
      9mo
      Thank you for taking the time to write a review. We need feedback like yours to learn how we can improve. Lumen believes in helping everyone reach their full potential by providing the necessary resources our employees need to succeed. We're disappointed to hear that your experience didn't reflect that. We wish you all the best with the next step in your career, and we appreciate the hard work you did with us at Lumen.

      Explore other reviews about Lumen

      5.0
      Nov 23, 2025
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

      Cons

      Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

      2
      avatar
      Lumen Response
      6mo
      Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
      2.0
      May 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

      Cons

      No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

      avatar
      Lumen Response
      3w
      Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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