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      Lumen

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      Lumen reviews

      Centurylink a company on life support - Customer Service Representative-NOHD Lumen Employee Review

      3.0
      Mar 9, 2016
      Customer service representative-nohd
      Recommend
      CEO approval
      Business outlook

      Pros

      The people I work with a great, but the company's vision, marketing and unifying principles are lacking which is the result of the Boise NOHD being shut down, but we get to keep our same pay and go back to sales.

      Cons

      Dealing with anger and upset customers who rightfully so should be upset. The company has terrible marketing, training and as a result of high sales goals is forcing the reps to cram and slam products and services in order to keep their jobs. The company really needs to re-evaluate why the are losing so many employees' and customers'.

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      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      2.0
      May 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

      Cons

      No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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      Lumen Response
      1mo
      Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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