Very good company - Customer Success Manager Lumen Employee Review

5.0
Jul 9, 2025
Recommend
CEO approval
Business outlook

Pros

Teammates are so helpful. Always can give out helping hands.

Cons

Complicated and long process. some changes are not productive to the team.

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Lumen Response
11mo
Thank you for taking the time to share a review. We're happy to hear that your experience at Lumen has been positive, and you find your colleagues to be supportive and friendly. Lumen is committed to creating a supportive culture that prioritizes empowerment of our team members. We also appreciate your feedback. We're always looking to improve, so input like yours is always needed. Thank you again for the review and all the hard work you do with us!

Explore other reviews about Lumen

5.0
Feb 2, 2026
Recommend
CEO approval
Business outlook

Pros

- lots of growth opportunities - great management

Cons

- slow paced days but then really busy busy days

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Lumen Response
4mo
Thank you for sharing your experience with us. Because of feedback like yours, we get better every day. We recognize that workload balance can be challenging. We're dedicating resources to showing up for each other every day, supporting a no-hero culture, and committing to the team's collective success. We're glad to hear that you value our growth opportunities and management. Thank you for the work you do with us, we're happy to have you on the team!
1.0
Jun 18, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work from home is only pro

Cons

So many issues. No raises. Layoffs everywhere. When those happen you have to do extra work (no additional pay) Toxic culture Leaders are DINOSAURS who should be cut. C suite delusional on growth expectations Run away from this place and don’t ruin your career.

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